GuestExperiences

Had a wonderful four nights here last week after moving to the Hilton from the Sheraton Times Square (do NOT under any circumstances stay at the Sheraton - horrible!). The rooms are spacious. The staff are friendly and helpful. The room service is speedy! The location cannot be beat for walkability and access to Broadway shows. All around great experience. Would definitely stay here again!

This was the second time staying here. They do a really great job. This last visit, we had two rooms. One with a view of the empire state building and the other facing north. Great views. Valet is a little spendy, but in the end, it was worth it. We had a great time. Great location, good service.

We absolutely loved our room on the 41st floor. A large room with a gorgeous view. Very clean. Our room was also cleaned daily. We were able to check in online and use digital key. That was a nice time saver. Close to the subway, Times Square, and Broadway. I would definitely stay here again. The only reason I gave 4 stars instead of 5 is because no one would ever answer the phone at the front desk. We had some issues before arriving and always got a recording and no call back. Called several times. Also, keep in mind the hotel charges $100 per night you stay for incidentals. Of course, you get it back, but that's a chunk of money.

The location and pillows are fabulous. The hotel staff is very friendly and helpful. Our room was a decent size with a desk area, mini fridge and coffee maker. The hotel seems very secure with extra layers of security to make sure only guests access the elevators to the rooms. The food selection (room service) is lacking. The breakfast buffet was $49 pp so we passed on that and opted for the numerous restaurants nearby. 'Room service' comes from the market in the hotel and is not fresh, made to order restaurant type food...more like 7 11 food and way over priced. The bar was a comfortable and friendly place to relax. Drink prices are a bit above average for the area with cocktails ranging from $18-24 and beer about $10. A small cup of plain drip coffee is $6. Our Hilton market store breakfast with 2 hot egg sandwiches, 1 small coffee, 1 banana and 1 small Periere was $42. There is no executive lounge and I found it lacking in amenities, but overall we enjoyed our stay and the location and friendly staff made up for what the hotel lacked.

Pretty ‘meh’ for a Hilton. We checked in on New Years Day, around 5pm. Our room was not ready until after 7pm. Busy day, short staff- I can understand this. Our late room was without any towels - this I did not understand. The strangest part of our experience was getting deliberately removed from an empty restaurant seating area, just outside their market. We purchased items from the market, and decided to seat ourselves in the empty dining area. If there were people actively dining in the area, we would not have sat there. After about 10 minutes, a member of the bar staff walked from the actively served area to where we are, and asked us to move with a high degree of annoyance. He explained that no outside food was allowed (purchased from the Hilton market…) and that we would need to move to the other side of the bar. He was likely following the rules put in place my management; it struck me as a really odd time for rules enforcement. Positive shout-out to RJ on the staff for his assistance! I would advise against the breakfast. There are many great options steps from the hotel.