Terms & Conditions
Terms & Conditions
Welcome to Hilton New York Times Square. These terms and conditions outline the rules and regulations for the use of our services and facilities.
1. Booking and Reservations
By making a reservation, you enter into a direct (legally binding) contractual relationship with us. You must be at least 18 years of age to book a room. A valid credit card or deposit may be required at the time of booking to guarantee your reservation.
2. Check-in and Check-out Policies
- Check-in: From 14:00 (2:00 PM). Early check-in is subject to availability and may incur additional charges.
- Check-out: Until 11:00 (11:00 AM). Late check-out requests must be coordinated with the front desk and are subject to availability.
3. Payment and Security
Full payment for the stay is typically required at check-in unless prepaid. We accept major credit cards and secure electronic payments. Personal data related to payments is handled securely according to PCI-DSS standards.
4. Cancellation and No-Show
Cancellation policies vary according to the room type and rate selected. If you fail to arrive ("No-Show") without prior notice, the hotel reserves the right to charge the full amount of the first night or the total stay as per the selected policy.
5. Property Rules and Conduct
We strive to provide a safe and peaceful environment for all guests. Please respect the following:
- Smoking: Non-smoking policy applies in all indoor areas and guest rooms. A cleaning fee may apply for violations.
- Noise: Quiet hours are observed from 22:00 to 08:00.
- Pets: Please contact us prior to arrival regarding our pet policy.
6. Liability and Valuables
Hilton New York Times Square is not responsible for any lost, stolen, or damaged personal items. We strongly encourage guests to use the in-room safety boxes for valuable belongings.
7. Governing Law
These terms are governed by the laws of the jurisdiction where the hotel is located.
For any questions regarding these terms, please contact us at our physical address: 234 W 42nd St, New York, NY 10036, USA.
Voices of Excellence
Pretty ‘meh’ for a Hilton.
We checked in on New Years Day, around 5pm. Our room was not ready until after 7pm. Busy day, short staff- I can understand this. Our late room was without any towels - this I did not understand.
The strangest part of our experience was getting deliberately removed from an empty restaurant seating area, just outside their market. We purchased items from the market, and decided to seat ourselves in the empty dining ...
We absolutely loved our room on the 41st floor. A large room with a gorgeous view. Very clean. Our room was also cleaned daily. We were able to check in online and use digital key. That was a nice time saver. Close to the subway, Times Square, and Broadway. I would definitely stay here again. The only reason I gave 4 stars instead of 5 is because no one would ever answer the phone at the front desk. We had some issues before arriving and alway...
Had a wonderful four nights here last week after moving to the Hilton from the Sheraton Times Square (do NOT under any circumstances stay at the Sheraton - horrible!). The rooms are spacious. The staff are friendly and helpful. The room service is speedy! The location cannot be beat for walkability and access to Broadway shows. All around great experience. Would definitely stay here again!
This was the second time staying here. They do a really great job. This last visit, we had two rooms. One with a view of the empire state building and the other facing north. Great views. Valet is a little spendy, but in the end, it was worth it. We had a great time. Great location, good service.
The location and pillows are fabulous. The hotel staff is very friendly and helpful. Our room was a decent size with a desk area, mini fridge and coffee maker. The hotel seems very secure with extra layers of security to make sure only guests access the elevators to the rooms. The food selection (room service) is lacking. The breakfast buffet was $49 pp so we passed on that and opted for the numerous restaurants nearby. 'Room service' comes fr...
