Unified Guest Profiles
Keep identity, contact, stay records, and notes in one place.
Premium Hotel StandardGuest Memory.
Guest Memory.
Service Precision.
Build a durable guest memory system with VIP flags, blacklist controls, stay history, and team observations.
Memory
Unified Profile
Segment
VIP + Blacklist
Impact
Loyalty Lift
VIP and Blacklist Controls
Segment premium guests and manage restricted profiles clearly.
Hotel OS Intelligence Layer
Use AI chat to query and update guest observations.
Hotel OS Chat Workflow
Ask AI about any guest profile.
Teams can ask natural-language questions and add operational notes without context switching.
Hotel OS / Intelligence Console
User
Who is the VIP customer today?
Hotel OS
Analyzing... You have 1 VIP guest today: Ahmet Yilmaz.
User
Get team notes for Ahmet Yilmaz.
Hotel OS
Found 2 critical notes for Ahmet Yilmaz:
- Prefers firm pillows (Room Service Aware).
- Wants a fresh fruit plate in the room before check-in.
Best method to know premium guests
Collect first-party guest data, enrich with team observations, then activate through AI.
Guest Relations FAQ
Practical answers for premium hotels that want consistent personalized service.
What is the best way to know each guest?
Use one first-party memory layer with profile, stay history, and team observations.
Why are staff observations critical?
They turn operational details into repeatable service quality.
How does Hotel OS improve speed?
Teams can quickly query profiles and summarize previous stays.
What should a premium profile include?
Identity, contact, stay totals, VIP status, incidents, and preferences.
Premium relationships increase direct revenue.
Returning guests and personalized service are core levers for long-term profitability.