Is it integrated with my guest database?

Yes, it pulls data directly from your guest list, allowing for hyper-personalization like guest names and preferences.

What is an SMTP server?

It is the service that actually sends the emails. We support providers like Amazon SES, SendGrid, and Resend for professional-grade delivery.

Can I automate post-stay emails?

Absolutely. Our lifecycle automation feature handles pre-arrival, arrival, and post-departure touchpoints automatically.

How does this help increase revenue?

By capturing direct bookings, you eliminate high OTA commission fees and build a database you can market to repeatedly.

Email Marketing

Direct guest
connection,
on autopilot.

Turn every guest interaction into a relationship. Hotel WD's email engine automates the guest journey from booking to re-engagement — and your AI assistant helps you plan and write the campaigns.

Start Free Explore Hotel OS

Automation

Smart Touchpoints

Reach

Direct Guest Mail

Assistant

Claude & ChatGPT

Guest Campaign Engine

System Ready

Guest Context Detected

"Sarah J. | UK Market | High Interest in Spa & Dinner"

Drafted with your AI assistant

Exclusive Spa Getaway Weekend in London for Sarah

Personalized %98

Open Rate

%42.8

Direct Rev

+$2.4k

Direct Profit

Every direct booking through email means 15-20% more revenue kept by the hotel compared to OTA channels.

DASHBOARD SHOWCASE

Intelligence in Action

Take a tour of the marketing hub: campaigns, automations and your guest database in one place.

Marketing Hub

Strategy & Ready-made Modules

Campaigns

Full Lifecycle Composer

Automations

Automated Guest Touchpoints

Subscribers

Guest Database Search

SMTP Settings

Global Connectivity Hub

Marketing Intelligence

Frequently Asked Questions

Everything you need to know about the Email Marketing Engine and deliverability.

Connect Claude or ChatGPT to your hotel. Your assistant reads your hotel profile and guest data through Hotel OS, drafts campaign copy, saves an email plan to your marketing hub and can send one-off guest emails — each one only after you confirm.

Campaigns with Your Assistant

No more writer's block. Tell your connected AI assistant what you want to promote and get campaign copy in your hotel's voice, ready for the composer.

Automated Guest Journey

Set it and forget it. Automated vouchers, pre-arrival guides, and post-stay review requests work 24/7 to improve guest satisfaction.

Precision Segmentation

Don't spam. Segment by stay history, guest value or origin and send offers people actually want.

Campaign Studio

Intelligent mail, minimal effort.

Build seasonal offers, event announcements or special discounts in the composer. Need the words? Your AI assistant drafts them in the languages your guests speak.

Smart Voucher ModeAutomated booking mail

Pro-Active OutreachManual campaigns

Dynamic RetargetingRe-engagement

Lifecycle Automations

Digital Vouchers

Pre-Arrival Info

Check-in Guidance

Review Requests

Win-back Campaigns

The Workflow

Connect SMTP server

Plan with your AI assistant

Review Guest Segments

Launch Automation Flow

Track Open & Click Rates

Direct booking strategy

Email is the #1 channel for direct bookings. By cutting out OTA commissions, every email you send is a significant increase in your bottom line.

SMTP Freedom

Connect Resend, Amazon SES, or SendGrid in seconds for maximum deliverability.

Personalization Tokens

Dynamic variables for guest names, dates, and hotel-specific highlights.

Assistant Copywriting

Campaign copy drafted by your connected AI assistant, in your brand voice.

Boost Direct Bookings

Start your professional email marketing journey today. Zero setup fees, maximum direct revenue.